Privacy
This policy explains how Sensus uses business contact information submitted through the website. The purpose is to answer product, service and documentation requests related to environmental monitoring, gas detection, process instrumentation and utility metering.
We may collect your name, company, email address, phone number, country, approval region, product interest, application details and message content. If you describe an installed instrument, the message may include model numbers, operating conditions, service deadlines or calibration requirements.
Sensus uses submitted information to respond to requests, prepare product guidance, coordinate calibration or service discussions, improve website content and maintain business records. We may use application details to route your inquiry to a product or service advisor who understands the relevant measurement context.
We do not sell personal information. We may share request details with service providers, logistics partners, authorized distributors or technical specialists when that sharing is needed to answer the request. Shared information is limited to what is reasonably necessary for the business purpose.
Business inquiries may be retained while the request is active and for a reasonable period afterward to support follow-up, warranty, calibration and compliance discussions. Sensus uses administrative and technical safeguards intended to reduce unauthorized access, but no online transmission can be guaranteed as perfectly secure.
You may ask Sensus to update or remove contact information where applicable. Some records may be retained when necessary for legal, service or transaction reasons. To make a privacy request, contact [email protected] with enough detail to identify the relevant inquiry.